Reputation Management
Be the five stars they choose. More real reviews, answered fast, seen everywhere.
Before anyone calls you, they read your reviews. Most happy customers never leave one because nobody asked at the right moment. We set up automatic review requests after every job, reply to every review quickly and professionally, alert you the moment something needs a human, and put your best reviews and customer stories in front of the next buyer.
What changes in the first 30 days
- Every customer gets askedA text or email with a one-tap link to review, sent after each job.
- Every review gets a replyFast, human-sounding responses, with the tricky ones flagged to you.
- You hear about it firstInstant alerts for new reviews, so nothing sits unanswered.
- Reviews that sellYour best reviews shown on your site, and the strongest turned into video.
Real reviews only. We never gate, filter or buy reviews.
What is included
Everything that builds a reputation, done for you.
Review requests
Automatic text and email invites after a purchase or appointment, timed for when customers are happiest.
Review responses
Replies to every review on Google and Facebook, with AI drafts checked by a person and anything sensitive sent to you.
Alerts and monitoring
New-review alerts on your phone and a dashboard of every rating across your profiles.
Google Business Profile
Photos, services, posts and details kept complete, because the profile is where most reviews are read.
Review showcase
A live widget on your website that shows your latest and best reviews where buyers make the decision.
Video testimonials
Real customers on camera in their own words, filmed by our crew, the most persuasive review there is.
Handling a bad review
A calm public reply, a private follow-up, and a dispute when a review breaks the platform's rules.
Referral campaigns
Turning happy reviewers into referrals with a simple, trackable ask.
Why The Studio Creative
Reviews are proof. Proof is what we make.
Built into CRM Connect
Review requests fire from the same system that books the job and sends the invoice, so every customer is asked and nobody has to remember.
CRM integrationWe film the customer story
A written review persuades. A real customer on camera persuades far more. We shoot video testimonials in-house.
Customer story filmsWe keep it clean
Asking every customer, not just the happy ones, and never writing or buying reviews keeps you on the right side of Google's rules and the FTC's.
Local SEOThe process
Asking every customer within two weeks.
- 1
Reputation check
Week 1
Your ratings, review count and response rate against local competitors, plus your Google Business Profile.
- From you
- Access to your Google and Facebook profiles.
- You get
- A reputation report.
- 2
Set up requests
Weeks 1 to 2
Review invites written and connected to your jobs, appointments or invoices in CRM Connect.
- From you
- Approval of the request messages.
- You get
- Automatic requests, live.
- 3
Catch up on replies
Weeks 2 to 3
Every unanswered review replied to, and alerts switched on.
- You get
- A clean, answered profile.
- 4
Showcase
Weeks 3 to 4
The review widget on your site and a plan for video testimonials.
- You get
- Reviews working on your website.
- 5
Monthly care
Weeks 4 to 6
Replies, monitoring and a monthly report on reviews gained and ratings.
- You get
- A monthly report.
Pricing
How reputation management pricing works.
The tools are part of CRM Connect's published Standard plan. We charge a one-time setup and, if you want us to handle replies and monitoring, a monthly fee quoted after the reputation check.
The platform
Reputation management is included in CRM Connect Standard at $97 a month; Professional is $127.
Setup
Request messages, triggers, profile cleanup and the website widget, quoted as a project.
Monthly care
Review replies, monitoring and reporting, quoted after the check.
Video testimonials
Filmed as a project. Price one with the free estimator.
FAQs
How do I get more Google reviews?
Ask every customer, at the moment they are happiest, with a one-tap link. Automating the ask is what turns a trickle into a steady flow.
Is it OK to only ask happy customers for reviews?
No. Filtering who gets asked, often called review gating, is against Google's policies, and the FTC's 2024 rule on fake reviews also targets suppressing negative ones. We ask everyone.
Can you remove a bad review?
Only the platform can remove a review, and only when it breaks their rules, such as spam, a conflict of interest or offensive content. We file those disputes. For fair criticism, a calm, helpful reply usually does more good than removal would.
Should I reply to every review?
Yes. A short, personal reply to good reviews shows you are paying attention, and a professional reply to a bad one is read by every future customer.
Do you write fake reviews?
Never. Fake or paid reviews are illegal under the FTC's rule and get businesses penalized. Everything we do is about earning and showcasing real ones.
What is a video testimonial?
A short film of a real customer describing their experience, filmed by our crew. It is the most persuasive proof you can put on your website and in your ads.
Free consultation
Get a free reputation check.
Tell us your business and where customers find you. We will compare your reviews with your local competitors and show you the fastest way to more of them.
- Your ratings against competitors
- Unanswered reviews flagged
- A plan for the next 90 days